/* Based on Normalize.css - with tags we won't use removed. */
html {
  font-size: 100%;
  overflow-y: scroll;
  -webkit-text-size-adjust: 100%;
  -ms-text-size-adjust: 100%;
}

body {
  margin: 0;
  font-size: 13px;
  line-height: 1.231;
  padding: 0;
}

body, input, select, textarea {
  font-family: sans-serif;
  color: #000;
}

b, strong {
  font-weight: bold;
}

blockquote {
  margin: 1em 40px;
}

hr {
  display: block;
  height: 1px;
  border: 0;
  border-top: 1px solid #ccc;
  margin: 1em 0;
  padding: 0;
}

small {
  font-size: 85%;
}

ul, ol {
  margin: 1em 0;
  padding: 0 0 0 30px;
}

img {
  border: 0;
  vertical-align: middle;
}

form {
  margin: 0;
}

fieldset {
  border: 0;
  margin: 0;
  padding: 0;
}

label {
  cursor: pointer;
}

input, select, textarea {
  font-size: 100%;
  margin: 0;
  vertical-align: baseline;
  *vertical-align: middle;
}

input {
  line-height: normal;
  *overflow: visible;
}

table input {
  *overflow: auto;
}

input[type="button"], input[type="reset"], input[type="submit"] {
  cursor: pointer;
  -webkit-appearance: button;
}

input[type="checkbox"], input[type="radio"] {
  box-sizing: border-box;
}

input[type="search"] {
  -webkit-appearance: textfield;
  -moz-box-sizing: content-box;
  -webkit-box-sizing: content-box;
  box-sizing: content-box;
}

textarea {
  overflow: auto;
  vertical-align: top;
  resize: vertical;
}

table {
  border-collapse: collapse;
  border-spacing: 0;
}

th, td {
  vertical-align: top;
}

th { text-align: left; font-weight: normal; }

h1, h2, h3, h4, h5, h6, form, fieldset {
  margin: 0;
  padding: 0;
}

/* Typography */
a {
  color: #0072bc;
  text-decoration: none;
}

h1 {
  color: #00AEEF;
  font-weight: normal;
  font-size: 20px;
}

h3 {
  font-size: 16px;
}

h2 {
  font-size: 16px;
  color: #999;
}

/* Helpers */
.centered { text-align: center;}

.clear { clear:both; height: 1px; visibility: none;}

.hidden { display: none;}

.faded { color:#666;}

/* Pagination */
#pagination {
  border: 0;
  margin: 0 0 40px 0;
  padding: 0;
}
#pagination li {
  border: 0;
  margin: 0;
  padding: 0;
  font-size: 11px;
  list-style: none;
  display: inline;
}
#pagination a {
  margin-right: 2px;
  display: block;
  float: left;
  padding: 3px 6px;
  text-decoration: none;
}
#pagination a:hover {
  color: #ff0084;
}
#pagination .previousOff, #pagination .nextOff {
  color: #666;
  display: block;
  float: left;
  font-weight: bold;
  padding: 3px 4px;
}
#pagination .next a, #pagination .previous a {
  font-weight: bold;
}
#pagination .active {
  color: #000;
  font-weight: bold;
  margin-right: 2px;
  display: block;
  float: left;
  padding: 3px 6px;
  text-decoration: none;
}

/* Alerts & Notices */

#msg_notice { margin: 0; padding: 5px 10px 5px 36px; height: 16px; line-height: 16px; margin-bottom: 10px; border: 1px solid #0a0; background: url('../images/icons/ok.png') 10px 50% no-repeat #e0ffe0; }

#msg_warning { margin: 0; padding: 5px 10px 5px 36px; height: 16px; line-height: 16px; margin-bottom: 10px; border: 1px solid #f26522; background: url('../images/icons/alert.png') 10px 50% no-repeat #ffffdd; }

#msg_error { margin: 0; padding: 5px 10px 5px 36px; height: 16px; line-height: 16px; margin-bottom: 10px; border: 1px solid #a00; background: url('../images/icons/error.png') 10px 50% no-repeat #fff0f0; }


.warning {
  background: #ffc;
  font-style: italic;
}
.warning strong {
  text-transform: uppercase;
  color: #a00;
  font-style: normal;
}

.error {
    color:#f00;
}

.error input {
  border:1px solid #f00;}

/* Main layout */
body {
  background: url('../images/page_bg.png') top left repeat-x #c8c8c8;
}

#container {
  background: #fff;
  width: 840px;
  margin: 0 auto;
  box-shadow: 0 0 6px rgba(0, 0, 0, 0.5);
  -moz-box-shadow: 0 0 6px rgba(0, 0, 0, 0.5);
  -webkit-box-shadow: 0 0 6px rgba(0, 0, 0, 0.5);
}

#header {
  position: relative;
  height: 71px;
  padding: 0 20px;
}
#header #logo {
  width: 220px;
  height: 71px;
  float: left;
}

#header p {
  width: 400px;
  text-align: right;
  margin: 0;
  padding: 10px 0;
  float: right;
}

#nav {
  margin: 0 20px;
  padding: 2px 10px;
  height: 20px;
  background: url('../images/nav_bg.png') top left repeat-x;
  border-top: 1px solid #aaa;
  box-shadow:0 3px 2px rgba(0, 0, 0, 0.4);
  -moz-box-shadow:0 3px 2px rgba(0, 0, 0, 0.4);
  -webkit-box-shadow:0 3px 2px rgba(0, 0, 0, 0.4);
}
#nav li {
  margin: 0;
  padding: 0;
  list-style: none;
  display: inline;
}
#nav li a {
  display: block;
  width: auto;
  float: left;
  height: 20px;
  line-height: 20px;
  text-align: center;
  padding: 0 10px 0 32px;
  margin-left: 10px;
  color: #333;
  border-radius: 20px;
  -webkit-border-radius: 20px;
  -moz-border-radius: 20px;
  background-position: 10px 50%;
  background-repeat: no-repeat;
}
#nav li a.active, #nav li a:hover {
  background-color: #dbefff;
  color: #000;
}
#nav li a:hover {
  background-color: #ededed;
  color: #0054a6;
}
#nav li a.home {
  background-image: url('../images/icons/home.png');
}
#nav li a.kb {
  background-image: url('../images/icons/kb.png');
}
#nav li a.new {
  background-image: url('../images/icons/new.png');
}
#nav li a.status {
  background-image: url('../images/icons/status.png');
}
#nav li a.tickets {
  background-image: url('../images/icons/tix.png');
}

#content {
  padding: 20px 0;
  margin: 0 20px;
  height: auto !important;
  height: 350px;
  min-height: 350px;
}

#footer {
  text-align: center;
  font-size: 11px;
  color: #333;
}
#footer a {
  color: #333;
}

#footer p {
  margin: 10px 0 0 0;
}
#footer #poweredBy {
  display: block;
  width: 126px;
  height: 23px;
  outline: none;
  text-indent: -9999px;
  margin: 0 auto;
  background: url('../images/poweredby.png?1319571688') top left no-repeat;
}

/* Landing page */
#landing_page #new_ticket {
  margin-top: 40px;
  width: 295px;
  padding-left: 75px;
  float: left;
  background: url('../images/new_ticket_icon.png?1319577021') top left no-repeat;
}
#landing_page #new_ticket input[type=submit] {
  background: url('../images/open_ticket_btn.png?1319566422') top left no-repeat;
}
#landing_page #check_status {
  margin-top: 40px;
  width: 295px;
  padding-left: 75px;
  float: right;
  background: url('../images/check_status_icon.png?1319577072') top left no-repeat;
}
#landing_page #check_status input[type=submit] {
  background: url('../images/check_status_btn.png?1319571066') top left no-repeat;
}
#landing_page form div {
  margin-bottom: 20px;
  height: 60px;
  min-height: 60px;
}
#landing_page form input[type=submit] {
  display: block;
  width: 192px;
  height: 38px;
  border: none;
  margin: 0;
  padding: 0;
  text-indent: -9999px;
}

#faq {
  clear: both;
  margin: 0;
  padding: 5px;
}
#faq ol {
  font-size: 15px;
  margin-left: 0;
  padding-left: 0;
  border-top:1px solid #ddd;
}
#faq ol li {
  list-style: none;
  margin: 0;
  padding:0;
  color: #999;
}
#faq ol li a {
  display:block;
  padding:5px 0;
  height:auto !important;
  overflow:hidden;
  margin:0;
  border-bottom:1px solid #ddd;
  line-height: 16px;
  padding-left: 24px;
  background: url('../images/icons/page.png?1319579499') 0 50% no-repeat;
}
#faq ol li a:hover {
  background-color:#e9f5ff;
}

.article-meta {
  padding:5px;
  background:#fafafa;
}

/* Knowledgebase */
#kb {
  margin: 2px 0;
  padding: 5px;
  overflow: hidden;
}

#kb > li {
  padding:10px;
  height:auto !important;
  overflow:hidden;
  margin:0;
  background:url(../images/kb_category_bg.png) bottom left repeat-x;
  border-bottom:1px solid #ddd;
}

#kb li i {
  display:block;
  width:32px;
  height:32px;
  float:left;
  margin-right:6px;
  background:url(../images/kb_large_folder.png) top left no-repeat;
}

#kb > li h4 {
    padding-bottom:3px;
    margin-bottom:3px;
}

#kb > li h4 span {
    color:#666;
}

#kb > li h4 a {
  font-size: 14px;
}

#kb-search {
    padding:10px 0;
    overflow:hidden;
}

#kb-search div {
    clear:both;
    overflow:hidden;
    padding-top:5px;
}

#kb-search #query {
    margin:0;
    display:inline-block;
    float:left;
    width:200px;
    margin-right:5px;
}

#kb-search #cid {
    margin:0;
    display:inline-block;
    float:left;
    width:200px;
    margin-right:5px;
    position:relative;
    top:2px;
}

#kb-search #topic-id {
    margin:0;
    display:inline-block;
    float:left;
    width:410px;
}

#kb-search #searchSubmit {
    margin:0;
    display:inline-block;
    float:left;
    position:relative;
    top:2px;
}

#breadcrumbs {
  color: #333;
  margin-bottom: 15px;
}
#breadcrumbs a {
  color: #555;
}

/* New Ticket & Log In Forms */
#ticketForm div, #clientLogin div {
  clear: both;
  padding: 3px 0;
  overflow: hidden;
}
#ticketForm div label, #clientLogin div label {
  display: block;
  width: 140px;
  float: left;
}
#ticketForm div input, #ticketForm div textarea, #clientLogin div input, #clientLogin div textarea {
  width: auto;
  border: 1px solid #aaa;
  background: #fff;
  margin-right: 10px;
  display: block;
  float: left;
}

#ticketForm div input[type=file] {
  border: 0;
}

#ticketForm div select, #clientLogin div select {
  display: block;
  float: left;
}
#ticketForm td textarea, #clientLogin div textarea {
  width: 600px;
}

#ticketForm td em, #clientLogin div em {
  color: #777;
}
#ticketForm td .captcha, #clientLogin div .captcha {
  width: 88px;
  height: 31px;
  background: #000;
  display: block;
  float: left;
  margin-right: 20px;
}
#ticketForm td label.inline, #clientLogin div label.inline {
  width: auto;
  padding: 0 10px;
}

#ticketTable table tr th { 
  width: 160px;
  font-weight: normal;
  text-align: left;
}

#ticketForm table th.required, #ticketForm table td.required, #clientLogin div label.required {
  font-weight: bold;
  text-align: left;
}



#ticketForm tr.captchaRow, #clientLogin div.captchaRow {
  line-height: 31px;
}

.captchaRow td input, #clientLogin div.captchaRow input {
  position: relative;
  top: 6px;
}

#ticketForm div.error input, #clientLogin div.error input {
  border: 1px solid #a00;
}
#ticketForm div.error label, #clientLogin div.error label {
  color: #a00;
}
#clientLogin p {
  clear: both;
  text-align: center;
}

#clientLogin {
  width: 400px;
  margin-top: 20px;
  padding: 10px 100px 10px 10px;
  border: 1px solid #ccc;
  background: url('../images/lock.png?1319655200') 440px 50% no-repeat #f6f6f6;
}
#clientLogin strong {
  font-size: 11px;
  color: #d00;
  display: block;
  padding-left: 140px;
}
#clientLogin #email {
  width: 250px;
  margin-right: 0;
}
#clientLogin #ticketno {
  width: 120px;
  margin-right: 0;
}

/* Ticket List */
.Icon {
  width: auto;
  padding-left: 20px;
  background-position: left center;
  background-repeat: no-repeat;
  color: #006699;
  text-decoration: none;
}

a.Icon:hover {
  text-decoration: underline;
}

.Icon.Ticket {
  background: url('../images/icons/ticket.gif?1319654018') 0 0 no-repeat;
}

.Icon.webTicket {
  background: url('../images/icons/ticket_source_web.gif?1319654283') 0 0 no-repeat;
}

.Icon.emailTicket {
  background: url('../images/icons/ticket_source_email.gif?1319654484') 0 0 no-repeat;
}

.Icon.phoneTicket {
  background: url('../images/icons/ticket_source_phone.gif?1319654401') 0 0 no-repeat;
}

.Icon.otherTicket {
  background: url('../images/icons/ticket_source_other.gif?1319654433') 0 0 no-repeat;
}

.Icon.attachment {
  background-image: url('../images/icons/attachment.gif?1319556657');
}

.Icon.file {
  background-image: url('../images/icons/attachment.gif?1319556657');
}

.Icon.refresh {
  background-image: url('../images/icons/refresh.gif?1319556657');
}

.Icon.thread {
  font-weight: bold;
  font-size: 1em;
  background-image: url('../images/icons/thread.gif?1319556657');
}

#ticketTable {
  border: 1px solid #aaa;
  border-left: none;
  border-bottom: none;
}
#ticketTable caption {
  padding: 5px;
  text-align: left;
  color: #000;
  background: #ddd;
  border: 1px solid #aaa;
  border-bottom: none;
  font-weight: bold;
}
#ticketTable th {
  height: 24px;
  line-height: 24px;
  background: #e1f2ff;
  border: 1px solid #aaa;
  border-right: none;
  border-top: none;
}
#ticketTable th a {
  color: #000;
}
#ticketTable td {
  padding: 2px;
  border: 1px solid #aaa;
  border-right: none;
  border-top: none;
}
#ticketTable tr.alt td {
  background: #f9f9f9;
}

#ticketSearchForm {
  display: inline-block;
  float: left;
  padding: 0 0 5px 0;
}

a.refresh {
  display: block;
  width: auto;
  float: right;
  height: 20px;
  line-height: 20px;
  text-align: center;
  padding: 0 10px 0 28px;
  border: 1px solid #aaa;
  margin-left: 10px;
  color: #333;
  background-position: 5px 50%;
  background-repeat: no-repeat;
  background-image: url('../images/icons/refresh.png?1319653435');
}

.infoTable {
  background: #F4FAFF;
}
.infoTable th {
  text-align: left;
}

#ticketThread table {
  margin-top: 10px;
  border: 1px solid #aaa;
  border-bottom: 2px solid #aaa;
}
#ticketThread table th {
  text-align: left;
  border-bottom: 1px solid #aaa;
  font-size: 12px;
  padding: 5px;
}

#ticketThread table th span {
    font-weight:normal;
    color:#888;
    padding-left:20px;
}

#ticketThread table td {
  padding: 5px;
}
#ticketThread .message th {
  background: #d8efff;
}
#ticketThread .response th {
  background: #ddd;
}
#ticketThread .info {
  padding: 2px;
  background: #f9f9f9;
  border-top: 1px solid #ddd;
  height: 16px;
  line-height: 16px;
}
#ticketThread .info a {
  display: inline-block;
  margin: 5px 10px 5px 0;
  padding-left: 24px;
  height: 16px;
  line-height: 16px;
  background-position: 0 50%;
  background-repeat: no-repeat;
}

#reply {
  margin-top: 20px;
  padding: 10px 5px;
  background: #f9f9f9;
  border: 1px solid #ccc;
}
#reply h2 {
  margin-bottom: 10px;
}
#reply table {
  width: 800px;
}
#reply table td {
  vertical-align: top;
}
#reply textarea {
  width: 628px !important;
}
#reply input[type=text], #reply #response_options textarea {
  border: 1px solid #aaa;
  background: #fff;
}
#reply .attachments .uploads div {
  display: inline-block;
  padding-right: 20px;
}
#reply .file {
  display: inline-block;
  padding-left: 20px;
  margin-right: 20px;
  background: url('../images/icons/file.gif') 0 50% no-repeat;
}

.button, .button:visited {
    background: #222;
    display: inline-block;
    font-size: 16px;
    padding: 8px 16px 6px 16px;
    width:160px;
    text-align:center;
    color: #fff;
    font-weight:bold;
    text-decoration: none;
    border-radius: 5px;
    -moz-border-radius: 5px;
    -webkit-border-radius: 5px;
    box-shadow: 0 1px 3px rgba(0,0,0,0.5);
    -moz-box-shadow: 0 1px 3px rgba(0,0,0,0.5);
    -webkit-box-shadow: 0 1px 3px rgba(0,0,0,0.5);
    text-shadow: 0 -1px 1px rgba(0,0,0,0.25);
    border-bottom: 1px solid rgba(0,0,0,0.25);
    position: relative;
    cursor: pointer;
    font-family:helvetica, arial, sans-serif;
}


.uploads {
    display:inline-block;
    padding-right:20px;
}

.uploads label { padding:3px; padding-right:10px; width: auto !important }

.button:hover                          { background-color: #111; color: #fff; }
.button:active                         { top: 1px; box-shadow:none; -moz-box-shadow:none; -webkit-box-shadow:none; }
.button, .button:visited,
.green.button, .green.button:visited      { background-color: #91bd09; }
.green.button:hover                        { background-color: #749a02; }
.blue.button, .blue.button:visited        { background-color: #00AEEF; }
.blue.button:hover                         { background-color: #0299d2; }